Carmax Albuquerque - Used Car Dealer in Albuquerque

Had it shipped from Colorado to Albuquerque it sat for a week before contacted my last day of expected view date to make an appointment. Then I literally took 4 test drives and 4 different appointments over a 2 week period because alignment was way off on 3 different test drives. Then communication...Read More

Our sales agent was wonderful, very friendly and helpful when we returned the first car we had purchased. We returned it within the 30 days and purchased another car which I felt more comfortable with. I am very happy with the vehicle I chose in the end. It's a beautiful car and runs very nice. P...Read More

Arrived to test drive a vehicle brought to the dealership from another car max. Checked in and waited 2 hours without being able to even test drive it. Vehicle had very visible rusting issues along, so opted to find another in the lot, but still wasn’t able to be seen as a customer.

If i could give 10 stars, i would! The Carmax employees were absolutely wonderful to work with! Their customer service was amazing (all the employees are pleasant and seem to genuinely enjoy their jobs) and the purchase process was incredibly easy. I don't think I'll ever work with a car dealer agai...Read More

my five star rating is for the dealer that sold me my truck her name was Deborah Davey. Miss Davey was very professional very respectful. answered any and all questions that I had. and help me get into a vehicle that I really wanted. she made my car buying experience better than I ever had before. t...Read More

Experience was not as good as I have had in the past. I made an appointment and was not seen until almost 2 hours later. I kept checking in at front desk and several times there more people ahead of me than the last time I checked. I finally was able to purchase a vehicle. There were a few issue...Read More

Quick and easy process. My car was shipped sooner than projected. I'm very pleased to have found just the kind of vehicle I was looking for!

I’d say overall it was a great and smooth process. Ronald was fantastic and he gave me an easy relaxing experience. He was easy to talk to and helped me find my civic. However, when I went to give my car loan to CarMax, it took about 3 hours to process everything and I spent a majority of the time w...Read More