Porter Nissan - Nissan Dealer in Newark

This dealership does not disappoint! My husband Terri and I came all the way from New York to find our upgraded trade-ins. We were in cars that were in great shape but we wanted a better deal and upgraded vehicles. We were greeted with open arms and patient dealers at Hertrich Nissan of Newark, DE. ...Read More

Service agent was rude, when customers greet you, acknowledge and greet them back. Customer service 101! Even after repeating my greeting, assuming she didn’t hear me. Still no reciprocation, I disconnected the call! Spoke with the GM, Michael about the experience, he was super accommodating &profes...Read More

The team did an amazing job! They were very accommodating & communicated very well in the entire process. We love the results of how our car turned out & definitely will be recommending to others. Hopefully they won’t need it but if they do Hertrich is our first choice!!

This is a wonderful dealership with wonderful people. It wasn’t where I bought my car, but it is where I have had it serviced and will continue to get my vehicle serviced. The folks that work on the vehicles are quite friendly and they work with great efficiency, and don’t try to pull the wool over ...Read More

I mean no offense to any individual employee but my experience in this dealership was not very good. While the initial sales process went smoothly enough, the aftermath has been riddled with incompetence and frustration. Firstly, despite purchasing a vehicle, I was not provided with the second car ...Read More

If I could give them 0 stars, I would. Called the Service Dept at the end of December to schedule a visit for a recall that had been issued for the Nissan Rogue I bought here (it was Porter Nissan at the time). No one answered the phone, and there was no voicemail option. I tried to do a chat on...Read More

I would like to give big kudos to the service department, my car broke down and needed to be towed to their service center, I was told May 1st would be the appointment which I understood, when I stopped by to ensure my car had made it, I talked to the 2 young ladies at the customer service desk in t...Read More

Huge disappointment! I had made a service plan with my Service Advisor and had it in writing. Part one completed, but when I went back for part two it was a different story. My Advisor had left, and the price had more then doubled in a few months. They saw the plan/quote in writing and would not hon...Read More